Help Center
How can we help?
Answers to common questions about booking, payments, stays, transport, trips, and your account — and how to reach us when you need a hand.
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Jump straight to the answers that matter to your trip.
Booking & Reservations
Tours, experiences, stays, and custom trips.
Payments & Refunds
Pricing, currencies, deals, and cancellations.
Accommodation
Availability requests and saved stays.
Transport & Transfers
Airport transfers and private drivers.
Trips & Itineraries
Plan, organise, and share your journey.
Account & Security
Signing in, privacy, and your dashboard.
Booking & Reservations
How do I book a tour package or experience?
Browse Packages or Experiences, open a listing, and send a request. One of our travel specialists follows up to confirm the details and finalise your booking.
Can I plan a custom, multi-day trip?
Yes. Use the trip planner to add destinations, stays, transport, and experiences into a single itinerary — or speak to an expert for a fully tailor-made plan.
Do I need an account to make an enquiry?
General contact messages don't require an account. Booking and availability requests use a free account so you can track responses and messages in your dashboard.
Payments, Pricing & Refunds
What currency are prices shown in?
Prices display in your selected currency with live USD–LKR conversion. The exact amount is always confirmed with you before any booking is finalised.
How do cancellations and refunds work?
Cancellation and refund terms depend on the specific package or provider — check the policy shown on each listing. For help with an existing booking, contact our team.
Are there any deals or discounts?
Yes — visit Offers for seasonal, flash, early-bird, last-minute, and bundle deals across the platform.
Accommodation
How do I check availability for a hotel or stay?
On any accommodation page, use “Send Inquiry” with your dates and number of guests. The host replies by email and in your account inbox.
Are the properties verified?
Every hotel and stay is reviewed before it goes live. Each listing shows its rooms, amenities, and policies so you know exactly what to expect.
Can I save places for later?
Yes — tap the heart on any listing to add it to your wishlist. Saved items appear in your account so you can compare and decide later.
Transport & Transfers
Can I book airport transfers or a private driver?
Yes. Browse Transport, open a listing, and send a request with your route and dates. The provider will confirm availability and pricing.
How far in advance should I arrange transport?
We recommend requesting transport as soon as your dates are set, especially during peak season, so the provider can secure your preferred vehicle and timing.
Trips & Itineraries
What is trip planning?
It’s your personal space to assemble a journey — add stops, reorder them, and keep destinations, stays, transport, and experiences together in one itinerary.
Can I share my itinerary with others?
Yes. Each trip has a shareable link, so you can send your plan to travel companions to review together before you book.
Account & Security
How do I sign in?
We use secure, passwordless sign-in: enter your email and we send a one-time verification code — nothing to remember. Head to Sign in to get started.
Where do I manage my enquiries and bookings?
Your account dashboard brings together your inquiries, messages, trips, and wishlist in one place.
How is my personal data handled?
We only share the details needed to fulfil your booking. See our Privacy Policy and Cookie Policy for the full details.
Still need help?
Can’t find what you’re looking for? Our team is here 24/7 — reach out and we’ll get you sorted.